GRAND JUNCTION, Colo. (KKCO/KJCT) — As Herberger’s closeout sales begin, two longtime barter are adage “buyer beware” to anyone attractive for a deal.
To say Donna Wakefield is a loyal Grand Junction Herberger’s chump ability be putting it mildly.
“The day they opened…I got my agenda that day,” Wakefield said. “Most of my closet is Herberger’s purchases.”
She said she already told her kids this, “I fabricated them affiance they would booty at atomic a tablespoon of ashes to Herberger’s and advance them about in the Ralph Lauren department.”
So aback she begin out they were closing, she was broken-hearted.
“I don’t know…I assumption I’ll accept to go to the internet,” Wakefield said. “I don’t apperceive absolutely how to do that.”
Before it was too late, Donna and her sister Dee Allen went to acknowledgment pairs of shoes they bought aftermost ages that didn’t absolutely fit.
“Herberger’s has consistently had a nice acknowledgment action they would booty about annihilation no amount how continued you had it,” Allen said.
But aback they went to accomplish the acknowledgment Monday, they got a altered acknowledgment than they were acclimated to getting.
“We were told they were not accepting any allotment at all,” Allen said.
“And I said that’s not absolutely what I heard on television,” Wakefield said.
KJCT News 8 appear that barter had until April 29 to accomplish allotment on items. That came anon from the website of their ancestor company, Bon-Ton Stores Incorporated, which was accoutrement to handle advice on the approaching closure, which says barter accept until April 29 to accomplish returns.
“They said they were not endemic by the Bon-Ton anymore and would not accede to annihilation the Bon-Ton said they would do,” Allen said.
Eventually, they alleged a administrator and the administrator agreed to acquittance Wakefield’s purchase. Allen’s was not refunded because she did not accept a receipt, alike admitting she says they had done that for her before.
“There were no affliction or ‘I’m sorry,'” Allen said. “Just, ‘no!'”
Christine Hojnacki the carnality admiral and agent for The Bon-Ton Stores Inc., appear a account about what happened.
“Any acquirement with a cancellation that was fabricated on or afore April 19th can be alternate beneath our accustomed acknowledgment policy. (i.e. Tech Trek commodity has a 30-day absolute and in aboriginal packaging requirements). The chump will accept their acknowledgment in the breakable that they paid. Allotment will be accustomed until aing of business on Sunday, April 29th, afterwards which no allotment will be accepted. Any non-receipt purchases and purchases fabricated afterwards 4/19 cannot be returned.”
Allen and Wakefield said they would not go aback because of the chump account and the added prices they saw while they were there.
CLICK HERE for added advice on what to apprehend at Herberger’s during the defalcation sale.
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